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How UTPB Makes College Costs More Transparent For Students

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Students walking on a college campus with a calculator and the word "Tuition" highlighting the theme of college cost transparency.

The University of Texas Permian Basin is tackling growing concerns over college affordability with its initiative to reduce financial barriers and help more students pursue a degree.

Making college costs transparent 

"Can I afford to go to college?"

This question stops countless potential students from ever applying to colleges and universities like the University of Texas Permian Basin (UTPB).

For UTPB, the number one complaint from prospective students was confusion about tuition and costs.

This challenge wasn't just frustrating potential applicants. It actively prevented prospective students from seeing themselves as college material. 

As Tatum Hubbard, Vice President for Communications and Marketing and Chief of Staff at UTPB, explained during a 2025 Cascade User Conference presentation:

"Student success is our number one pillar,” she said. “We knew to accomplish our goals, we had to come up with a way to explain to students in their early exploration stage what it costs to go to college."

WATCH HOW UTPB MAKES COLLEGE COSTS MORE TRANSPARENT FOR STUDENTS

UTPB's strategic approach

UTPB recognized that to fulfill its mission as a regional comprehensive university serving its community, it needed to become a better guide for prospective students navigating the complex financial landscape of higher education.

Empathy for its students' struggles led UTPB to partner with Stamats, a marketing agency and one of Hannon Hill's digital partners, to create a solution.

"Affordability is one of our top values and one of the things we do well," explained Hubbard, highlighting UTPB's commitment to making education accessible.

A student reviewing her estimated college costs on a tablet while working on a laptop.

Personas and Tuition Estimator

UTPB and Stamats developed a straightforward plan to help students understand actual college costs:

  1. Explore Interactive Student Personas: See examples of "students like me" with real-world cost scenarios
  2. Use the Tuition Estimator: Answer a few simple questions to get personalized cost information
  3. Discover Available Aid: Learn about programs like Falcon Free that might make college more affordable than expected

Rather than overwhelming students with complex financial information, the team created a step-by-step process that anyone could follow.

The emotional impact of cost confusion

Behind the external problem of cost confusion lay deeper emotional challenges for prospective students:

  • Self-doubt: Students wonder, "is college even for people like me?"
  • Anxiety: Not knowing if college is financially feasible creates stress for students and families
  • Lost potential: Talented students miss opportunities simply because they don't understand available financial aid 

A Best Colleges survey confirmed what UTPB was experiencing. Most surveyed students rank affordability as the most crucial factor when choosing a school.

Yet the complexity of tuition structures often leaves students feeling overwhelmed and discouraged.

The affordability perception gap

Screenshot of a webpage discussing tuition and affordability at Hannon Hill, featuring sections on investing in education and estimating college costs.

According to research by the National Center for Education Statistics, students who believe college is affordable are significantly more likely to attend.

The study showed that 80% of students who believed their family could afford college ("afforders") had attended within three years of high school, compared to just 59% of those who didn't ("non-afforders").

The 2023 CIRP Freshman Survey revealed that 70% of first-generation students and 73% of low-income students (household income less than $60,000) considered financial assistance "very important" in their college decision.

Without clear information, these students would remain in the "non-afforder" category, significantly reducing their likelihood of pursuing higher education.

A stress-free way for students to explore college costs

The beauty of UTPB's approach was its accessibility. 

Students no longer needed to commit to an application process just to understand costs. Instead, they could explore financial scenarios without pressure or commitment.

The tuition estimator asks only a few essential questions:

  • Education level
  • Residency status
  • Course format (in-person, online, hybrid)
  • Full-time or part-time status
  • Housing preferences

This low-pressure approach invites students to take that critical first step toward seeing themselves as college material.

Organic discovery and engagement

Smartphone display showcasing the Falcon Free program details for UTPB, promoting degree funding options without loans or debt.

UTPB's solution has already delivered remarkable results:

  • 77% of estimator users were new visitors to the site
  • 27% of page viewers used the calculator within the first 90 days
  • Students discovered the tool organically with minimal marketing

"Students were organically finding this tool and using it before we even promoted it!'" explained Sandra Fancher, Chief Innovation Officer at Stamats.

The tool's success is particularly evident in how it showcases UTPB's Falcon Free program, which provides free tuition and mandatory fees for students whose families make $100,000 or less. 

This program directly addresses the affordability concerns identified in national research. 

Flexibility through modular design

During the planning, Stamats presented an option to create an easy-to-edit flow that would allow UTPB to add/edit/delete questions and change the wording, all without programming or complex formulas. To create this flexibility, UTPB leveraged Cascade CMS and its Bricks feature, which allowed the team at UTPB to build modular content that could be updated once and reflected across all pages.

Watch how content BRICKS work

To better tell a story and not just provide a number, the team created dedicated content pages for each possible pathway that included supporting messaging around scholarships and aid. 

The personas were similarly designed for easy management. Administrators can:

  • Toggle between Texas and non-Texas residents
  • Display the Falcon Free logo when applicable
  • Customize labels and categories
  • Add new cards as needed
  • Upload custom photos

Extending reach beyond the website

With its initial success, UTPB plans to expand the reach of its tuition estimator to help even more prospective students see themselves as "afforders":

  • Community supporters and Chamber of Commerce partners
  • High school counselors and teachers
  • Alumni who serve as informal recruiters
  • Recruitment events with iPad access to the tool
  • Paid digital campaigns and social media

The team also considers equipping recruiters with iPads to walk prospective students through the process at high school and community college fairs.

UTPB's commitment to affordability 

UTPB's approach offers a valuable model for institutions nationwide grappling with similar challenges around cost transparency.

By creating clear pathways to understanding college costs, UTPB is removing a significant barrier to higher education access. 

UTPB's story demonstrates that with the right tools and a deep commitment to student success, colleges and universities can transform how prospective students view college affordability, potentially changing the trajectory of countless lives in the process.

Want to make college costs clearer for your prospective students?

UTPB's success shows that transparent, user-friendly tuition tools can remove barriers and boost enrollment.

With Cascade CMS, you can create interactive, easy-to-update content that simplifies affordability for students and families.

Contact us today to get started.

Last Updated: Apr 7, 2025 11:00 AM

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Chris Rapozo
Marketing Specialist

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