Generate a HAR file

The Hannon Hill Support Team may request that you generate a HAR file as part of a support investigation. Below we'll outline the steps to do this in Firefox, although the steps are very similar in other browsers:

• Navigate to the area of the CMS where the problem is occurring
• Open the Firefox Application Menu (top right of the browser)
• Click More Tools -> Web Developer Tools (or right-click anywhere in the page and click Inspect)
• Once the developer tools appear, switch to the Network tab
• In the developer tools area, click the Clear icon (the trash can icon) to remove any network requests currently listed
• Perform the action in the CMS that is resulting in an error or otherwise causing problems

At this point, the Network area will be populated with a number of requests as a result of the action.

• Right-click anywhere in the Network area (on any request) and select Save all as HAR
• Give the file a name that makes sense and Save